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Note
This article is for Office for Mac 2011. Are you using Office on PC? See Using product keys with Office 365, Office 2016, or Office 2013. Where do I find my Office for Mac 2011 product key? Once you have your product key, see Activate Office for Mac 2011. When you install or reinstall Microsoft Office, you are prompted to enter the product key.
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
- Mar 19, 2020 Office for Mac GetKey If you are still having trouble, you can reach out to the customer support who can help you complete the process: For Microsoft Office for Mac PIN and Product Key support, please contact 1.877.274.7594 in the United States.
- Jul 02, 2019 Get troubleshooting tips to fix problems with apps from Microsoft Store.
- See what's new on the latest version of the Microsoft Edge browser. Explore features, rewards, and more before you download the new browser today.
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Summary
Existing Office 2016 for Mac customers will be seamlessly upgraded to 64-bit versions of Word, Excel, PowerPoint, Outlook, and OneNote as part of the August product release (version 15.25). This affects customers of all license types: Retail, Office 365 Consumer, Office 365 Commercial, and Volume License installations.
Deployment options for the 64-bit update
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AutoUpdate (MAU)
Customers who use Microsoft AutoUpdate (MAU) to keep their Office applications up-to-date will see a 'regular' monthly update notification when their selected channel is upgraded to 64-bit builds. Depending on which version is installed on the local computer, MAU will offer either a delta or full update. The update package size does not change between 32-bit and 64-bit versions. Also, MAU can deliver a delta update when applicable to update a user from 32-bit to 64-bit applications. Therefore, customers won't experience a sharp increase in download activity. For the release to the Production channel, customers will see '(64-bit)' in the update title to make them aware that this is a 64-bit update.
For information about how to use the MAU, see Check for Office for Mac updates automatically.
Manual updates
The August release of Office for Mac is available for manual download. The following file provides a 64-bit package to replace existing 32-bit applications with 64-bit variants during installation:
Download the Microsoft Office 2016 for Mac August update package now.
Virus-scan claim
Microsoft scanned this file for viruses, using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.
Volume License Service Center
Volume License customers typically get their Office 2016 software from the Volume License Service Center (VLSC). These builds are refreshed infrequently and are typically aligned with new language editions. The VLSC will continue to offer 32-bit installers (15.23) until November 2016. However, all updater packages that are released after August will be based on 64-bit builds. Therefore, a VLSC customer who updates either manually or through AutoUpdate will be transitioned to 64-bit builds.
More Information
64-bit only
The Mac operating system has been 64-bit for several years. Unlike for Windows, there's no choice between running a 32-bit or 64-bit version of the Mac operating system. Similarly, we won't offer a choice between 32-bit and 64-bit versions of Office 2016 for Mac. After each 'channel' is transitioned per the rollout schedule, only 64-bit builds will be available.
Effect on third-party applications and add-ins
The transition to 64-bit Office for Mac was announced on the Office developer blog in April 2016. This website is the primary reference for third-party vendors to understand the change and the effect on their products. IT Pros will want to understand which compiled add-ins are deployed to the users whom they manage so that they can assess the effect of the upgrade. The following Microsoft Office website summarizes the issues that affect the more common add-ins that are used together with Office 2016 for Mac:
Tools for inspecting product architecture
To verify the architecture of an Office application (that is, to understand whether you have a 32-bit or 64-bit build), start the application, open the Activity Monitor, and then enable the Kind column.
You can also use the file command in a terminal session to inspect the binary. For this use, type file -N <path of binary>.This method can be used with for any binary file, including third-party add-ins.
The file command returns one of three values.
Return value | Meaning |
---|---|
Mach-O 64-bit executable x86_64 | 64-bit binary |
Mach-O executable i386 | 32-bit binary |
Mach-O 64-bit executable x86_64 | FAT binary (compatible with both 32-bit and 64-bit processes) |
Mach-O executable i386 | FAT binary (compatible with both 32-bit and 64-bit processes) |
Options for reverting to 32-bit installations
There may be situations in which the customer has to change code that's not 64-bit ready. If customers can't immediately move forward to 64-bit builds, we will make available a one-time 32-bit update for the 15.25 release in addition to the default 64-bit updates. The 32-bit updates will be available only for manual download from the Office CDN.
The latest 32-bit release of Office 2016 for Mac (15.25.160818) can be downloaded from https://go.microsoft.com/fwlink/?LinkId=823192.
Customers who manually install the 32-bit release won't be offered the 64-bit version of 15.25 through MAU. However, MAU will offer the 64-bit version of 15.26 in September 2016. Therefore, customers have a limited time to remain on 32-bit builds.
If a customer has already upgraded to the 64-bit update of Office for Mac 15.25 and wants to revert to the 32-bit version, follow these steps:
- Exit all open Office 2016 applications.
- Start Safari, and then browse to https://go.microsoft.com/fwlink/?LinkId=823192 to start the download of the 32-bit installer.
- Double-click the downloaded package, and then follow the instructions.
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The 64-bit installation has a build date of 160817. The 32-bit version has a build date of 160818.
-->Applies to:
Collecting diagnostic information
If you can reproduce a problem, please increase the logging level, run the system for some time, and restore the logging level to the default.
- Increase logging level:
- Reproduce the problem
- Run
sudo mdatp --diagnostic --create
to backup Microsoft Defender ATP's logs. The files will be stored inside of a .zip archive. This command will also print out the file path to the backup after the operation succeeds. - Restore logging level:
Logging installation issues
If an error occurs during installation, the installer will only report a general failure.
The detailed log will be saved to
/Library/Logs/Microsoft/mdatp/install.log
. If you experience issues during installation, send us this file so we can help diagnose the cause.Uninstalling
There are several ways to uninstall Microsoft Defender ATP for Mac. Please note that while centrally managed uninstall is available on JAMF, it is not yet available for Microsoft Intune.
Interactive uninstallation
- Open Finder > Applications. Right click on Microsoft Defender ATP > Move to Trash.
From the command line
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sudo rm -rf '/Applications/Microsoft Defender ATP.app'
sudo rm -rf '/Library/Application Support/Microsoft/Defender/'
Configuring from the command line
Important tasks, such as controlling product settings and triggering on-demand scans, can be done from the command line:
Group | Scenario | Command |
---|---|---|
Configuration | Turn on/off real-time protection | mdatp --config realTimeProtectionEnabled [true/false] |
Configuration | Turn on/off cloud protection | mdatp --config cloudEnabled [true/false] |
Configuration | Turn on/off product diagnostics | mdatp --config cloudDiagnosticEnabled [true/false] |
Configuration | Turn on/off automatic sample submission | mdatp --config cloudAutomaticSampleSubmission [true/false] |
Configuration | Turn on PUA protection | mdatp --threat --type-handling potentially_unwanted_application block |
Configuration | Turn off PUA protection | mdatp --threat --type-handling potentially_unwanted_application off |
Configuration | Turn on audit mode for PUA protection | mdatp --threat --type-handling potentially_unwanted_application audit |
Diagnostics | Change the log level | mdatp --log-level [error/warning/info/verbose] |
Diagnostics | Generate diagnostic logs | mdatp --diagnostic --create |
Health | Check the product's health | mdatp --health |
Protection | Scan a path | mdatp --scan --path [path] |
Protection | Do a quick scan | mdatp --scan --quick |
Protection | Do a full scan | mdatp --scan --full |
Protection | Cancel an ongoing on-demand scan | mdatp --scan --cancel |
Protection | Request a security intelligence update | mdatp --definition-update |
EDR | Turn on/off EDR preview for Mac | mdatp --edr --early-preview [true/false] OR mdatp --edr --earlyPreview [true/false] for versions earlier than 100.78.0 |
EDR | Add group tag to machine. EDR tags are used for managing machine groups. For more information, please visit https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/machine-groups | mdatp --edr --set-tag GROUP [name] |
EDR | Remove group tag from machine | mdatp --edr --remove-tag [name] |
Client Microsoft Defender ATP quarantine directory
/Library/Application Support/Microsoft/Defender/quarantine/
contains the files quarantined by mdatp
. The files are named after the threat trackingId. The current trackingIds is shown with mdatp --threat --list --pretty
.Microsoft Defender ATP portal information
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This blog provides detailed guidance on what to expect in Microsoft Defender ATP Security Center.