Apr 16, 2018 16. Open Application Support, and then open Microsoft. Open Office, and then open User Templates. Locate the file that is named Normal, and move the file to the desktop. Start Word, and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the trash.
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Oct 15, 2019 That will confirm that you are on the 64 bit version of Office. According to Microsoft, Mac OS Catalina is compatible with Microsoft Office version 16.16.14. Recognizing that “stuff” happens, Microsoft offers an Office Repair utility. Because Word 2016 is a part of the Office suite of programs, the Office Repair utility works to fix anything horrifically wrong with Word. Obey these steps: Close Word and any other Office programs. You should do so now; otherwise, you’ll be asked to do. Jan 07, 2018 Microsoft Word keeps freezing I recently renewed my Office subscription after letting it lapse for a few months. It has only been two days but I can't get Microsoft Word to function properly - it will open a new document but trying to save a new document results in the program freezing, forcing me to force quit it using Task Manager. Try this: Make sure your PC is connected to the Internet. If the Update option is missing or you're unable to update, try Microsoft Update to install your Office updates through Windows. To download an update manually, see Office Updates. If you would like to update Office but can't open any of your Office apps, try repairing your Office suite.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you save a Word for Mac document, the application crashes or quits unexpectedly.
Resolution
Step 1: Download and install all Office updates
To obtain updates with Office for Mac applications, follow these steps:
Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:
- Start any Office for Mac application on your computer.
- Click Help menu, click Check for Updates.
For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.
If the issue continues to occur, proceed to the next step.
Step 2: Check the hard disc name
Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.
Step 3: Save to a different location
If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.
Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.
If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.
If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.
Step 4: Empty the AutoRecovery folder
Important
The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.
Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:
To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:
- Quit all applications.
- On the File menu, click New Folder.A new folder is created on the desktop. The folder will be called 'New Folder.'
- On the Go menu, click Home.
- Open Library.NoteThe Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
- Open Application Support, and then open Microsoft.
- Open Office 2011 AutoRecovery.
- On the Edit menu, click Select All.
- Drag all files into 'New Folder' on the desktop.The AutoRecovery folder should be empty.
- Open Excel for Mac 2011 and try to save a file.If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.If the problem continues to occur, go to the next method.
To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:
- Quit all applications.
- On the File menu, click New Folder.A new folder is created on the desktop. The folder will be called 'New Folder.'
- On the Go menu, click Documents.
- Open Microsoft User Data, and then open Office 2011 AutoRecovery.
- On the Edit menu, click Select All.
- Drag all files into 'New Folder' on the desktop.The AutoRecovery folder should be empty.
- Open Excel for Mac 2011 and try to save a file.If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.If the problem continues to occur, go to the next method.
Step 5: Remove Word preferences
Note
Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.
- Quit all Microsoft Office for Mac applications.
- On the Go menu, click Home.
- Open Library.NoteThe Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
- Open Preferences.
- Look for a file that is named com.microsoft.Word.plist.
- If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.
- If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.
- Quit all Office for Mac applications.
- On the Go menu, click Home.
- Open Library.NoteThe Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
- Open Preferences, and then open Microsoft.
- Locate the file that is named com.microsoft.Word.prefs.plist.
- Move the file to the desktop.
- Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
- On the Go menu, click Home.
- Open Library.NoteThe Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
- Open Application Support, and then open Microsoft.
- Open Office, and then open User Templates.
- Locate the file that is named Normal, and then move the file to the desktop.
- Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.
Step 6: Create a new user account
Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.
If the issue occurs even when you use the alternative account, go to the next step.
Step 7: Test saving the file in safe mode
Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.
Office 365 becomes Microsoft 365 on April 21. New name, more benefits, same price. Choose Office for your Mac and PC. Create your best work with Office 365, and get 1 TB of OneDrive cloud storage for your photos and files. The Office experience you know and love, built for your Mac, PC, iOS and Android devices. Works on Windows, macOS. Word for Office 365 Word for Office 365 for Mac Word for the web Word 2019 Word 2019 for Mac Word 2016 Word 2013 Word 2010 Word 2016 for Mac Word for Mac 2011 More. Less You can sort a one-level bulleted or numbered list so the text appears in ascending (A to. Arrange microsoft office windows on mac. 2020-3-13 Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Microsoft office 365 free download - Microsoft Office 2011, Microsoft Office 2008 update, Microsoft Office 2016 Preview, and many more programs. All Windows Mac iOS Android. Editor Rating.
For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac.
More information
If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.
We all want our Macs to run fast and hate it if the machine keeps freezing (or completely frozen, sometimes). When that happens, frustration sets in.
In this article, we’re going to share some common Mac freezing scenarios, along with quick fixes.
For better reading experience, we break down the scenarios into five sections. Just navigate the Table of Content below to help yourself jump to the right section based on the scenario that fits your situation.
Why Does My Mac Keep Freezing?
A MacBook or iMac can freeze while running certain apps with a symptom being unresponsive. Other times, macOS may hang up while you surf the Internet via a web browser like Safari, Chrome, Firefox, etc.
There are quite a few possible causes out there. For example, your Mac may have too many login items auto launching upon start-up, or lots of background app clutter.
What to do? The easiest fixes are: reduce the number of login items, force quit those frozen applications, update your Mac to latest macOS (i.e. Catalina), etc.
Your Mac may also run slowly, hang up, or become totally frozen when the computer runs out of memory and it has to use the disk instead of RAM.
You can use iStats Menus to check real-time memory usage and other key performance metrics of your Mac. It’s also an app we recommend for diagnosing Mac issues.
Read on for how to unfreeze your Mac under different scenarios.
1. Your Mac Freezes Randomly
If your Mac freezes from time to time even if it’s not running any third-party apps at all, or you feel there’s always a delay in responding on certain requests, it’s possible your Mac startup disk is almost full. Another reason could be System Management Controller (SMC) needs to reset, as Apple says:
“These symptoms might mean that an SMC reset is necessary: … your Mac performs unusually slowly, even though its CPU isn’t under an abnormally heavy load.”
How to fix: clean up disk drive, reset SMC
The best way to clean up Mac drive is to use CleanMyMac, an incredibly simple and intelligent app that can help you detect all type of system junk and unnecessary files. By doing so, you can quickly free up gigabytes of disk space.
As for resetting SMC, just follow the step-by-step instructions from this Apple guide.
2. Mac Freezes When Open Certain Apps
It’s quite common that Mac freezes on certain apps, especially those poorly developed ones which require substantial system resources than they should.
macOS usually indicates the situation by popping up a notification Application Not Responding. This happens more often while you are using heavy apps like image or video editing software that demands more system resources than other light-weighted apps.
How to fix: force quit, and keep the app up to date
The first yet no-brainer solution is: keep waiting until the app unfreezes by itself. If it’s still unresponsive after a few minutes, try force quit the application. To do this, move your cursor to the application icon on the dock (normally located at the bottom of your screen). Then right click on the app icon. Wait until a pop-up menu displays. macOS will then present the option for you to “Quite.”
Alternatively, you can click on the Apple logo, select Force Quit, then highlight the app you want to exit, and hit the blue “Force Quit” button.
Next, check whether the app has a newer version. For example, if you are using Photoshop, go to Adobe’s official website to see if the version you’re using is the latest. Those of you who are used to download programs from the Mac App Store, you can also go to Software Update to check if there’s a new update.
Always keep your apps up-to-update because a newer version usually fixes bugs and errors that could eliminate app frozen times.
3. Web Browser Keeps Freezing on Mac
According to Apple Support Community threads, some users have been experiencing difficulties with Safari after updating their Macs to the latest macOS, such as web browser crashes or keeps freezing.
How to fix: first remove the third-party extensions you recently installed. Because those plug-ins/extensions might be incompatible with the web browser you use. Open Safari, on the top click Safari Menu, select Preferences. Under the Extensions tab, select and uninstall the ones you recently installed.
If that doesn’t solve the problem, you’ll need to reset Safari. It’s also quite simple. This video tutorial shows how:
https://www.youtube.com/watch?v=SpOo6QCMPloVideo can’t be loaded because JavaScript is disabled: How to Reset Safari on a Mac (https://www.youtube.com/watch?v=SpOo6QCMPlo)
If the web browser continues to freeze, we’d recommend a full macOS check-up and update. Make sure to back up your data before you do this. Updating macOS is a fairly simple process. Simply click on the Apple logo, then App Store option, you’ll see the number of updates available.
Once updated, it should fix the browser keeps freezing issues and prevent your Mac from other issues in the future.
4. Mac Keeps Freezing on Startup
If your Mac often freezes upon startup, chances are you have excessive login items or launch agents. Those are applications, services, or server connections that run automatically when your Mac starts.
Another possible cause is the Non-Volatile Random-Access Memory (NVRAM) issue, as Apple puts in this article:
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“…if your Mac starts up from a disk other than the one selected in Startup Disk preferences, or a question mark icon briefly appears before your Mac starts up, you might need to reset NVRAM.”
How to fix: optimize login items and reset NVRAM
Disabling unnecessary startup items is simple, just do a Spotlight search for “Users & Groups” (alternatively, click on the Apple icon, then System Preferences, click on Users & Groups). See the Login Items tab next to Password? Here you’ll find a list of applications and auto-start programs, feel free to remove those you rarely use.
Note: there may be some launch agents that do not show under Login Items, but they still run on startup. You can disable or remove them in CleanMyMac (via Extensions > Launch Agents, as shown below).
Resetting NVRAM is easy and risk-free. Simply shut down your Mac and press the four combination keys as shown in this video guide.
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5. Mac Is Frozen Completely
If the entire system of your Mac frozen and you can’t even move the cursor around. Your last option is to force reboot the Mac manually.
If you are on a MacBook Pro or MacBook Air, hold down the Power button (located on the keyboard for newer MacBooks) for 5 seconds or so, until the system shuts down completely. Then press it again to start.
![Word Word](/uploads/1/2/6/0/126020378/703873397.png)
If you are on an iMac or Mac Mini, the Power button is on the back of the monitor. Similarly, press it for a few seconds and release it when your Mac shuts down.
Final Words
It’s annoying to see Mac keeps freezing or frozen to death, and that happens from time to time. Reasons vary from case to case, while the common one is Mac uses up the RAM memory and has to opt for disk memory. But there are things you can do to fix the issue, though it depends on what kind of “freeze” you’re facing.
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One more thing: don’t forget to back up your Mac data on a regular basis. Because when your Mac is totally frozen you’ll have to force quit apps or reboot, during the process you may lose some files due to not being saved in time. A backup is the best protection plan for data disasters.
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Have you managed to fix the Mac freezing issue? Or you happen to discover a new solution? Leave a comment and let us know.
Andreas is a freelance tech writer based in California. He works on a Mac in the office and lives with a PC and many old computer electronics at home. While he is not reading or writing, you’ll probably find him playing online games with friends.